U.S. Anesthesia Partners (USAP) is the largest single-specialty anesthesia practice in the country with over 5,000 clinical providers and associates. By joining our team, you will participate in a highly collaborative and dynamic environment. As an organization we are mission focused on delivering the highest quality in patient care and you will be directly supporting our talented RCM team.

We are proud of our inclusive people culture that supports our associates to perform at their best. USAP is an equal opportunity employer. Candidates with physician services or related health care experience is a plus. We offer a competitive benefits package.

US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

We are looking for an experienced training coordinator who would like to use their experience in training and either curriculum or e-learning development to contribute to our vision for creating a best in class training program for USAP RCM team members.

The Revenue Cycle Management (RCM) Training Coordinator III will be responsible for organizing and conducting training programs for the RCM department which includes, but is not limited to Accounts Receivable, Registration, Cash Management, Customer Service, as well as New Hire Onboarding/Training. The RCM Training Coordinator III will conduct and organize training for administrative functions and utilization of system applications such as athenaIDX (AKA Centricity Business), Outlook, Microsoft Teams, etc. Assist with specific process improvement initiatives within the RCM department that will drive both system and personnel efficiency. This role works closely with the Quality Assurance (QA) and Process Improvement (PI) teams to identify areas of opportunity.

At this time, US Anesthesia Partners does not hire candidates residing in New York, California, Hawaii, or Alaska.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include but not limited to):

• Develop and maintain course curriculum for all RCM functions including but not limited to Accounts Receivable, Billing, Cash Management, Customer Service, Payer Contract Management etc.
• Development of curriculum, to include Pathways/Job Aids, Playbooks, eLearning and classroom presentation decks.
• Collaborate with Education & Development (E&D) manager to implement measures to ensure the effectiveness of training courses and curriculum
• Partner with E&D Manager, and QA to implement measures to identify employee and process knowledge gaps and evaluate the trainee for effectiveness of training
• Participate in and conduct company training programs
• Mentor new Education and Development team members and assist in their professional growth
• Work with the leadership team and other senior staff to address specific training needs
• Develop educational processes including creation of workshops, videos, and one-on-one training sessions
• Assist in organized and effective roll out of new systems, processes, or system updates.
• Keep abreast of incoming training requests from department leadership and coordinate with team to ensure coverage and scheduling is aligned
• Create, utilize, and maintain checklists to ensure all training classes are prepared for excellence
• Other duties as assigned by management

JOB REQUIREMENTS (Knowledge, Skills and Abilities):

• This position requires the ability to appropriately and effectively communicate and maintain the integrity of sensitive, detailed information pertaining to employee’s training
• Ability to assess needs related to department practices, procedures, computer systems and produce training programs and materials to target these needs
• Leadership skills to effectively direct trainees and other department professionals while in a training class environment and ability to properly evaluate comprehension and application of subject material
• This position requires initiative, motivation, creativity, and ability to understand many areas of expertise
• The training area is one of constant change. This position must be able to react positively to these developments and help lead the way forward to include new developments in training targeted to both new and existing employees
• Ability to communicate professionally with all levels of management
• Excellent written and oral communication skills are necessary to produce and deliver quality training programs
• Excellent technical writing skills for development, implementation, and maintenance of documentation
• Excellent presentation skills
• Skilled utilization of Microsoft Word, PowerPoint, Teams, and Visio.
• Intermediate Microsoft Excel skills
• Some travel may be required

EDUCATION/TRAINING/EXPERIENCE:

• Bachelor’s degree in a related field or equivalent experience preferred
• Healthcare industry experience preferred.  Ideal candidate will have experience with Anesthesia  
• AthenaIDX (formerly known as Centricity Business) experience preferred
• Knowledge of RCM for physician practices preferred.
• Five plus years of individual and team training experience required
• Five plus years’ experience in creation of training materials or in creation of e-learning modules and curriculum, and instructional design
• Experience in managing curriculum development or e-learning development projects.
• Knowledge of Windows, Power Point, Word, Teams, Visio, and Excel or similar programs required

PHYSICAL REQUIREMENTS:

• Requires prolonged sitting, some bending, stooping, and stretching
• Must possess sufficient eye-hand coordination/manual dexterity to operate a keyboard, photocopier, telephone, calculator, and other office equipment
• Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations. 
• Requires lifting papers and boxes weighing up to 35 pounds occasionally
• Requires dexterity to type at least 35 wpm.

WORKING CONDITIONS (environment and safety):

• Work performed in office environment
• Involves frequent contact with professional staff and managed care organizations
• Work may be stressful at times
• Interaction with others is frequent and often disruptive

disclaimer:  The above job description has been written to indicate the general nature and level of work performed by employees within this classification.  It is not written to be inclusive of all duties, responsibilities and qualifications required of employees assigned to this job.

US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.