Provides staff supervision and support to team leads and payment posting associates. Compiles and produces daily, weekly and monthly reports to management as requested. All new hires must submit to and pass a pre-employment drug screen and background check.

At this time, US Anesthesia Partners does not hire candidates residing in New York, California, Hawaii, or Alaska.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include but not limited to):

• Create trend and analysis reports; creates and works spreadsheets in order to assist the manager with research and account resolution.
• Regularly track and monitor productivity and accuracy of staff members. Work with team leads to ensure ongoing follow up and communication with each employee occurs in order to make them aware of the standards of performance expectations, (Audit Process). Maintain reports with daily, weekly, monthly and YTD data. Incorporate data into annual performance review process and quarterly bonus calculations.
• Perform counseling, as necessary.
• Ensure the accurate and efficient review and resolution of payment variances.
• In conjunction with payment posting manager and team leads, provide training and on-going education for all staff members as well as assist with annual reviews.
• Work with human resources staff on recruiting issues and interviews of prospective employees.
• Encourages employees to improve their skills and to expand their expertise. Assist cash application representatives with difficult situations regarding workflow, policies and daily job functions of the department
• Ability to manage multiple tasks and work independently with high level of accuracy
• Identifies and helps develop strategies to resolve problems impacting an efficient revenue cycle.
• Enforces company policies as well as rules and guidelines of the department.
• Resolve personnel issues in conjunction with team leads, payment posting manager and human resources staff.
• Responds to patient and physician concerns in a timely manner, on the same day whenever possible.
• Acts as an effective liaison with management and line staff in other departments as needed to address problem areas and assist with resolution.
• Maintain HIPAA compliance.
• Delegate work as necessary to stay current with priority tasks.
• Maintains strictest confidentiality
• Performs other duties as assigned

REPORTING TO THIS POSITION:  Team Leads and associates in the Payment Posting department.

JOB REQUIREMENTS (Knowledge, Skills and Abilities):

• Excellent Verbal and Written skills
• Ability to prioritize work
• Strong analytical skills; ability to gather, analyze and report on information from multiple
•       sources (i.e., Billing System, Internet, Payer Contracts)
• Skilled in calculating charges, payments and adjustments per established guidelines
• Knowledge of managed care contracts
• Ability to work effectively and independently with staff, physicians and external customers
• Ability to obtain and interpret information surrounding contracts and reimbursement methodologies
• In-depth knowledge of patient accounting systems and the ability to adapt prior knowledge to current software
• In-depth knowledge of financial class setup and payer setup
• Ability to work effectively and independently with staff, physicians, public, and external customers
• Must have strong computer skills with knowledge of Microsoft Word, Excel and PowerPoint
• Must have a pleasant disposition and high tolerance level for diverse views and opinions
• Ability to work independently with minimal supervision
• Ability to motivate diverse personalities within the departments
• Ability to read, write, and speak English

EDUCATION/TRAINING/EXPERIENCE:

• A minimum of a high school diploma is required.  Associate’s or Bachelor’s degree in a business or health related field highly preferred 
• Prefer a minimum of 2 years of experience in an anesthesia or clinical pain setting but related experience will be considered 
• A minimum of three to five years prior supervisory experience in medical billing and collections preferred

PHYSICAL REQUIREMENTS:

• Requires prolonged sitting, some bending, stooping and stretching
• Must possess sufficient eye-hand coordination/manual dexterity to operate a keyboard, photocopier, telephone, calculator and other office equipment
• Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations. 
• Requires lifting papers and boxes weighing up to 35 pounds occasionally
• Requires dexterity to type at least 50 wpm.

WORKING CONDITIONS (environment and safety):

• Work performed in remote environment
• Involves frequent contact with professional staff and managed care organizations
• Work may be stressful at times
• Interaction with others is frequent and often disruptive

disclaimer:  The above job description has been written to indicate the general nature and level of work performed by employees within this classification.  It is not written to be inclusive of all duties, responsibilities and qualifications required of employees assigned to this job.

US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.