Returning Candidate?

Patient Account Rep I

Patient Account Rep I

Job ID 
Metro Area 
Dallas/Fort Worth, TX
Revenue Cycle Management
Employment Status 

More information about this job


The Patient Accounts Representative is responsible for collecting outstanding accounts receivable from patients and third party payers.


  • Phone insurance companies for status on outstanding claims.
  • Process and follow up on appeals to insurance companies.
  • Phone patients for payment or payment arrangements on outstanding balances.
  • Print and re-file claims as needed.
  • Work correspondence daily.
  • Answer incoming patient, insurance company and physician office telephone calls.
  • Research/audit patient accounts for further payment or adjustments
  • Work Analyzer reports as assigned.
  • Maintain basic proficiency with using spreadsheets.
  • Work outstanding Accounts Receivable from Collector Queue with proficiency within 30-60 days employment.
  • Must be able to work 40-50 accounts daily.
  • Maintain accuracy rating of 90% or greater on audited accounts.
  • Meet productivity standards as set by the department.
  • Maintains strictest confidentiality.
  • Adhere to all company policies and procedures.


  • High-school graduate or equivalent.
  • Associate or bachelor’s degree in business administration or related field of study is preferred.
  • Two years of collection experience required. Prefer experience in a health care organization.

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.