Customer Service Representitive

US-NV-Las Vegas
Job ID
2017-1584
Function
Revenue Cycle Management
Employment Status
Full-Time

Overview

At US Anesthesia Partners of Nevada (USAP-NV), a distinguished team of physicians provide anesthesia services at facilities throughout Las Vegas and Henderson.  Our team is dedicated to using clinical best practices, helping to facilitate the delivery of consistent, high quality services for patients, surgeons, facilities and payers. USAP-NV has a patient-centered approach to care with a focus on continuous quality improvement. 

We are currently searching for a Customer Service Representative to join our team. The Customer Service Representative is responsible for assisting patients with account questions, processing patient payments and assisting in resolving patient concerns. 

Responsibilities

Some of the essential functions of this role include the following:

  • Answer incoming patient, insurance company and physician office telephone calls.
  • Receives and responds to all patient inquiries and complaints that may pertain to all phases of operations including billing, claims, claim denials, payments, and collection activities.
  • Records all customer contacts, including resolution or forwarding action taken in the patient record.
  • Whenever possible, resolves question directly so that patient receives prompt satisfaction.
  • Explains account situation accurately in simple language so that patient can understand the explanation and how it applies to the particular question.
  • Responds promptly to all written inquiries or notifies patient if there will be a delay in obtaining a final resolution to the problem.

Qualifications

The ideal candidate will have the following background and experience:

  • High school diploma or equivalent
  • Bi-lingual (Spanish) required. 
  • Minimum  two years experience with collections.
  • Minimum one year experience in healthcare strongly preferred.
  • Ability to communicate professionally and appropriately with patients, insurance companies and physician offices. 
  • Basic computer skills: MS Word, MS Excel, and MS Outlook
  • Basic math skills

Ready For Your Next Career Challenge?  We’d Love to Hear from You! 
If you possess the above qualifications and a desire to make a difference, we invite you to submit your resume for consideration.  In addition to a great career opportunity, we offer excellent benefits, a team environment, and the chance to be part of a nationwide network dedicated to providing the highest quality patient care.  Please follow the link below to apply. 

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